Consignment Policy

All instruments listed on our website are for sale on a consignment basis. We will list your instrument free of charge on the condition that Premier Guitars is the exclusive selling agent for a minimum of 90 days, which may be extended by mutual agreement. It is a condition of consignment that the instrument must be held at our secure premises. All inspections by potential buyers are by appointment only, so the instrument must be available in good presentation condition, in our premises.

Pricing – As the owner, you set the minimum amount that you will accept for your instrument. Premier Guitars will then list it for sale at a price agreed by both parties, which may be varied by mutual agreement. Naturally you will better prospects of a successful sale if the price is set realistically. As a matter of process, it is often the case that the market will set the price for particular pieces at a certain time.

The Seller remains the owner of the Merchandise until it is sold. Sellers are advised to list their Merchandise on the Australian Personal Property Securities Register to ensure its title remains secure. Why register a security interest on the PPS Register?

How to register a security interest on the PPS Register

The seller must complete a Consignment Agreement which specifies and identifies the instrument, describes its provenance (optional but recommended), states the agreed value at which it will be offered for sale by consignment, and guarantees that you are the owner of the instrument, or are authorised to sell it.

Sales commission to Premier Guitars is a flat fee of 20% of the sale price and is payable only when the sale has been completed.

We guarantee to pay the seller the sale price minus commission within 30 days of the buyer’s funds being cleared. No exceptions unless requested by the seller.

Please Note –

If after any exclusive consignment period, you sell your instrument to a buyer who was introduced to you by Premier Guitars, the full commission of 20% is payable. This is similar to a real estate agency contract, and simply protects Premier Guitars from the possibility of non-payment for work carried out on your behalf in good faith.

If you list your instrument on an auction site, general sales site, or elsewhere, we may cordially decline to list your goods on the Premier Guitars site, i.e. we may remove your instrument from our website.

If you have recently had an unsuccessful attempt at selling your instrument on one of the auction or general sales sites, then we reserve the right to not stock your instrument for consignment on Premier Guitars for some months, to be determined on a case by case basis. This is due to the likelihood that when an instrument has been passed in on an alternative site, buyer’s expectations of price may have been dramatically reduced.

Hours

Inspections are usually available by appointment 10.00 am – 5.00 pm Monday to Thursday or at another mutually agreeable time.

We are not a shopfront, but rather a secure storage and sales facility for owners of quality stringed instruments. And (almost) every item in our facility is for sale, and listed on this website. All inspections are by appointment only so please browse the regularly updated instruments in stock and contact us to arrange a suitable time to visit our premises in Sydney’s northern beaches.

Call us on 0414 994 506

or

Email: sales@premierguitars.com.au

Insurance

Premier Guitars maintains a safe storage facility with state of the art security. Our premises in a modern office building in Sydney’s northern beaches are some of the most secure possible. Premier Guitars is insured for its own property and business operations, but because it is not the owner of your instruments, we cannot insure them specifically against fire, theft, flood, damage or other loss. We take great care to ensure that all instruments are stored safely and securely in appropriate climatic conditions. We personally oversee any demonstrations and never allow visitors to play or inspect instruments without supervision.

Please be advised that the Seller is responsible for insuring the Merchandise, which is held at Premier Guitars at the Seller’s risk.

Sellers are strongly advised to obtain insurance cover for their instruments during the consignment period, and should ensure that the insurance policy covers transportation and the ability to store the goods at an alternative address to their own. Premier Guitars can recommend reasonably priced insurance from a well qualified provider upon request. Premier Guitars receives no commission, fees or financial reward for insurance referrals.

Payments

Payment for purchases can be made by direct bank deposit (EFT – Electronic Funds Transfer), Paypal or bank cheque.

All prices are in Australian dollars and include GST (if applicable).

Shipping

All guitars will be carefully packed and boxed. Depending on buyer’s location, shipping and insurance costs are variable and will be quoted case by case. Items can be sent via courier to most locations within Australia and we will try to accommodate all special shipping requests. All shipments will be fully insured. Customer pays all shipping, insurance and any bank charges, including any returned merchandise. All insurance claims are the responsibility of the customer. Shipping and insurance costs will be quoted on a case by case basis. We reserve the right not to ship any amp, but everything is up for discussion. Please call to discuss your requirements.

Yes we will ship outside Australia but require upfront payment by bank transfer or Paypal only. Please email us for specific international shipping rates.

Hold Policy

We will hold any instrument for you for 24 hours prior to deposit. When an instrument is placed on hold, it is reserved for the purchaser exclusively and withdrawn from the market. No subsequent offer, regardless of amount, will break a hold once it has been reserved for you. In return, we expect that a hold request is a commitment to purchase. To avoid abuse of the process, hold requests must not be made without the express intent to receive the instrument for approval. All holds will automatically expire after 24 hours.

Layby Policy

A 25% non-refundable deposit will hold any guitar for 30 days. All sales are final on layby purchases. No returns, no refunds, no approval period and no exceptions on laybys.

Returns Policy

On all sight-unseen purchases we offer a 48 hour approval period. Upon receipt if you are dissatisfied with your purchase because it varies significantly from the advertised description, you must notify us within 48 hours and we will refund your purchase price as soon as the merchandise is returned to us in the same condition as when shipped (except for laybys and amplifier purchases, which are non returnable). The customer is responsible for all shipping, insurance and bank charges that may occur. Any guitar returned not in the same condition as sent, or returned for a frivolous reason is subject to 10% restocking fee at our sole discretion.  All returns must be fully insured. There will be no approval period for items held in our facility for longer than 14 days from the point of purchase. The purchaser must advise us of the time of receipt of goods, and the 48 hour approval period will commence from then. The delivery time can also be verified by courier’s delivery record. The 48 hour approval period is available only for items shipped within 14 days of purchase.

Amp Sales Policy

All used amp sales are final, no exceptions.

Privacy Policy

Your privacy is important to us. This notice applies to all information collected by or submitted to the Premier Guitars website. Any personal information collected from you will not be supplied to or shared with any other entity without permission.